Author Topic: Solutions for battle connection issue  (Read 3717 times)


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Solutions for battle connection issue
« on: July 17, 2014, 12:29:54 pm »
This topic provides some quick solutions to players who are stuck during battle loading screen.
We hope to make a more detailed ingame guide later, and eventually solve all the connection problems.

Solution 1: Try the HTTPS version of our site, this works for almost everyone albeit a little slower than HTTP.

English site: =>
French site: =>
Chinese site: =>

Solution 2: Some antivirus meddle with web traffic, thus breaking our battle. They are NOT blocking
us, and we are definitely NOT a malicious site. It's just the way how they work. The solution depends
mostly on which antivirus you use, so we cannot provide a step-by-step guide. But it's usually called
some kind of "web security". If turning this feature temporarily off make battles work, turn it BACK
ON first, then try to find a way to whitelist the following domain: *

For example, Avast's Web Shield is known to mess up our connection, but whitelisting make it work.

Solution 3: In some rare cases, some proxies can mess up battles as well. Sadly there's nothing to
do on our end. You'll have to try another connection line or Wifi hotspot.

Don't hesitate to ask for help here, it'd be great if you can share your solutions too. Thanks!
And by the way, if you post your system check log when you are asking for help, that'll help us a lot
to understand your problem. The links are:

« Last Edit: July 17, 2014, 01:01:37 pm by Nipal »